At Sonna Luxe Brows, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, book services, or interact with us.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect and store the following types of personal data:
a. Information You Provide Directly:
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Full Name
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Contact Information (Email, Phone Number)
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Date of Birth or Age Confirmation
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Medical and Health Information (relevant to PMU procedures)
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Payment Details (processed through secure third-party platforms)
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Photos or media related to your treatment (with your consent)
b. Automatically Collected Information:
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device type
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Pages visited and time spent
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Cookies and usage data
2. How We Use Your Information
We use the information we collect to:
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Schedule and confirm appointments
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Evaluate your suitability for services
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Ensure your safety during treatments
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Process payments and send confirmations
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Provide customer service and respond to inquiries
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Send appointment reminders and updates
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Improve website performance and user experience
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Share before/after results on our platforms (only with permission)
3. How We Store & Protect Your Data
Your personal information is stored securely using encrypted databases and protected networks. Access is limited to authorized personnel only.
We retain your data only as long as necessary for the purposes outlined in this policy, and in compliance with legal, regulatory, and insurance requirements.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We may only share it in the following situations:
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With service providers (e.g., booking or payment platforms) who assist us in operating our business
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When legally required (e.g., for health records or legal proceedings)
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With your express consent for marketing or educational purposes (e.g., before & after photos)
5. Cookies and Website Tracking
Our website uses cookies to collect basic usage data and enhance user experience. You can manage cookie settings through your browser preferences.
Cookies help us understand how visitors interact with our site and enable us to improve performance and content relevance.
6. Your Rights
You have the right to:
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Access, update, or delete your personal data
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Withdraw consent at any time (where applicable)
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Request a copy of the personal data we hold
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Object to the use of your data for direct marketing